Straight answers.

Every job is quoted as a fixed price in writing before we start, and the price does not move unless the scope does. We never charge by the hour, because hourly billing rewards slowness and punishes tidiness, and it leaves you watching the clock instead of the work. There are no call-out fees.

Every home is different, so treat these as orientation rather than quotes. A half-day visit working through a list of small repairs is usually £150 to £350. Decorating a typical bedroom is around £700 to £1,100 including woodwork. A full Room Refresh generally lands between £1,000 and £2,000 depending on the room. Larger projects, such as a stove installation with all the building work, are usually £2,500 upwards.

Not for jobs under £750, where you simply pay on completion. At £750 and above we ask for a 25 per cent deposit to confirm the booking and hold your dates. Projects over £2,500 are set out as staged payments tied to milestones, so you are never paying far ahead of the work. Special-order or non-returnable materials are paid for before we order them, and we always tell you which items those are.

Bank transfer, card or cash, all handled through our Revolut Pro business account, with details confirmed on the invoice. Card can be taken on site if that is easiest. Invoices are payable within seven days.

Not currently, so no VAT is charged and none appears on quotes or invoices. If that changes we will tell you before it affects any quote you hold.

Everyday sundries such as filler, sealant, fixings, sandpaper and basic white paints are already inside our prices and never itemised. Materials bought specifically for your job are itemised at cost plus a small handling charge covering collection, storage and wastage, shown plainly in the quote.

No call-out fees, but there is a minimum visit charge of around £110, which protects the diary. Most people find it better value to save up a list and have everything done in one visit, which is exactly how we prefer to work anyway.

Enquiries get a reply within one working day, usually sooner. Small jobs can often be fitted within a week or two; larger projects and Room Refreshes are typically a few weeks ahead. If something is genuinely urgent, say so and we will be honest about whether we can help rather than promising and disappointing.

We walk the space together and talk about what needs doing now, what can safely wait and what is best left alone entirely. You get a written price afterwards with no obligation. Sometimes the most valuable thing we say is leave it for now, and that advice is free.

Not usually, once we have met and agreed the job. Many customers give us access arrangements and come home to a finished room. Whatever suits you: some like to be around, some would rather the house simply be quietly improved while they are out.

Dust sheets always, tidy habits throughout, and the space left clean at the end of each day rather than only at the end of the job. Cleaning up properly is part of the work, not an optional extra.

Yes, and it happens constantly. The named services on this site are starting points rather than a menu, and they can be combined, split apart or reduced to the single job you actually want. A curtain pole, a patched wall or a sticking door is a perfectly good reason to ring. The only practical limit is the minimum visit charge, which is why most people save up a short list and have it all done at once.

That is exactly how we like to work, and it is almost always better value than calling somebody out three times. Send the whole list, however long, and we will tell you honestly what fits into a visit and what needs its own day.

Sometimes, for the right job. Godmanchester, Huntingdon, St Ives, Brampton, Buckden, St Neots, Papworth and the Cambridgeshire villages are the comfortable patch. A little outside it, ask anyway, and if we cannot help we will say so and point you towards someone who can.