Terms of Business

1. Who we are

Prana Property Care is the trading name of Ian Sharpe ("we", "us"), providing property care services: repairs, maintenance, decorating, joinery, gardening, outdoor maintenance and ongoing home care plans, in and around Godmanchester, Cambridgeshire. You can reach us at [email protected] or on 07733 070 080.

2. Quotes and pricing

Every job is quoted as a fixed price, in writing, before work begins. We do not charge by the hour and we do not charge call-out fees. The quoted price does not change unless the scope of the work changes, and any change to scope and price is agreed with you in writing before additional work begins. If we open something up and discover more than expected, we stop, show you, and agree the way forward before any extra cost exists.

Quotes are open for acceptance for 30 days. Everyday sundries such as filler, sealant, fixings, sandpaper and basic white paints are included in our prices and never itemised. Materials bought specifically for your job are itemised at cost plus a small handling charge covering collection, storage and wastage, and that charge is shown plainly in the quote.

3. VAT

We are not currently registered for VAT, so no VAT is charged and none appears on our quotes or invoices. If that changes we will tell you before it affects any quote you hold.

4. Deposits and staged payments

We keep this as simple as the job allows.

Jobs quoted under £750: no deposit. You pay on completion.

Jobs quoted at £750 or more: a 25 per cent deposit confirms the booking and holds your dates in the diary. The balance is due on completion.

Projects over £2,500: the quote sets out staged payments tied to defined milestones, so you are never paying far ahead of the work. A final payment always remains outstanding until you are satisfied the job is complete.

Special-order or non-returnable materials, such as made-to-measure joinery, specific tiles, a chosen stove or a particular paint, are paid for before we order them. Everything else we buy for your job is charged with the final invoice. We will always tell you which category an item falls into before you commit.

5. Payment

Invoices are payable within 7 days. We accept bank transfer, card and cash, all handled directly through our Revolut Pro business account, with the details confirmed on the invoice itself. Card payments can be taken on site if that is easiest. Care plan fees are collected monthly in advance.

We never ask for payment details by text message or unexpected phone call, and we will never ask you to change our bank details by email. If you receive such a message, it is not from us, so please ring us on the number you already have.

If an invoice remains unpaid beyond 30 days we may charge statutory interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 where it applies. We would much rather have a conversation first: if a payment is going to be difficult, tell us and we will find something sensible.

6. Our guarantee

Our workmanship is guaranteed for 12 months from completion. If something we have done fails within that period through fault of our workmanship, we return and put it right at no cost to you. The guarantee does not cover fair wear and tear, misuse, or materials failing within a manufacturer's own warranty terms, though we will always help you pursue a manufacturer's warranty where one applies.

7. Insurance

We hold public liability insurance appropriate to the work we do. Details are available on request.

8. Specialist and regulated work

Some work is regulated by law and belongs with registered specialists: gas work with Gas Safe registered engineers, and significant electrical work with NICEIC or NAPIT registered electricians. We do not undertake regulated work. Where a job requires it, we will tell you plainly and, if you wish, introduce or coordinate a trusted specialist from our network. Those specialists contract with you directly for their work and carry their own insurance and registrations, and we do not accept liability for their work, though we only recommend people we would use in our own homes.

9. Home care plans

Care plans are rolling monthly arrangements with no minimum term. Either of us may end a plan with 30 days' written notice. Plan fees cover the visits and inclusions described for your plan tier; work beyond the plan's inclusions is quoted separately in writing, and you are never obliged to accept a quote. If a visit must be missed, we rearrange it rather than forfeit it.

10. Cancellations

You may cancel or rearrange a booked visit without charge with at least 48 hours' notice. Where materials have been purchased for your job, you remain responsible for their cost, and we will hand them over to you. If you are a consumer and agreed the work away from our premises, you may have a statutory 14-day cooling-off right; if you ask us to begin work within that period, you may be charged for work completed before cancellation.

11. Access and working in your home

We treat your home with the care we would want in our own: dust sheets, tidy habits, and a clean finish. We ask that you provide reasonable access at the agreed times and let us know about anything we should be aware of, such as alarms, pets or parking arrangements.

12. If something goes wrong

Tell us. We would far rather hear about a problem than have you live with it. We aim to acknowledge any concern within one working day and to resolve it promptly and fairly. Nothing in these terms affects your statutory rights as a consumer.

13. General

These terms are governed by the law of England and Wales. If any part of them is found unenforceable, the rest continue to apply. These terms were last updated in 2026 and the current version always lives at this page.